Start With Your Email
Email has become the simplest way for families and funeral professionals to start a case with us. Share your email first, and our team will reply with clear next steps for repatriation, timing, and required documents.
Emergency phone
+1 (877) 780‑4236Emergency email
emergency@memorial.industriesGeneral email
info@memorial.industries
One Team, One Reply
Share the situation once and we will guide the next step, whether the case is urgent, active, or still being planned.
What Happens After You Reach Out
The contact page should move families from first contact into a clear handoff. Our team reviews the essentials, explains the next step, and then takes over the coordination work.
Step 1
We review the case
We look at the place of death, final destination, timing, and any immediate barriers that could shape the case.
Step 2
We outline the next steps
Our reply explains what information matters first, what can affect timing, and how we can begin coordination.
Step 3
We take over the logistics
Once the case moves forward, we handle the communication, documents, routing, and coordination required to bring your loved one home.
Detailed Intake
Send the Case Details Now
Use the full form if you want us to review the case immediately. Include whatever you already know about the route, timeline, family contact, or document status.
Helpful information to include
- Country and city where the death occurred
- Destination city or funeral home
- Whether the case is urgent or planned
- Any documents, approvals, or local contacts already in place
Prefer Email
Prefer to Start With a Simple Email?
If you would rather begin with a quick email reply instead of the full form, share your email and our team will send the next step.
If this is urgent, you can still call +1 (877) 780‑4236 or email emergency@memorial.industries directly.
Questions Before You Reach Out
How quickly will your team respond?
Emergency phone calls are answered immediately. Email-led inquiries are reviewed as quickly as possible, with the highest urgency given to active loss cases.
Can I start with limited information?
Yes. A name, location, and email address are enough for us to begin the conversation and tell you what matters next.
Where should I send documents?
Use emergency@memorial.industries for urgent case files, death certificates, releases, and route-related documents so our team can review them in sequence.
Need A Faster Handoff?
Call or send the route details to our team now.
If the case is active, urgent, or still taking shape, Memorial Industries can review what you know now and tell you what should happen next.