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家庭危机清单

在哀悼的同时处理海外死亡事宜需要仔细关注许多关键任务。这份综合性清单确保家庭在遣返过程中不会遗漏关键步骤。请使用此清单作为指导，在我们的危机团队提供专业支持的同时系统性地处理复杂程序。

立即响应清单（前24小时）

Section titled “立即响应清单（前24小时）”

紧急联系已完成

  • 拨打了 +1 (617) 306-2716 危机响应团队
  • 联系了最近的美国大使馆/领事馆
  • 通知了旅行/人寿保险提供商
  • 通知了雇主（如果是工作相关的旅行）

个人物品已保护

  • 找到并保护了护照和身份证件
  • 收集了信用卡和金融文件
  • 收集了个人物品和贵重物品
  • 为备份而拍摄了重要文件

家庭沟通

  • 通知了直系家庭成员
  • 指派了家庭联络人进行更新
  • 创建了家庭沟通组/频道
  • 通知了大家庭成员和亲密朋友

文件准备

Section titled “文件准备”

所需关键文件

Section titled “所需关键文件”

  1. 死亡证明要求 验证当地当局的认证死亡证明包含所有必要信息：全名、死亡日期/地点、死亡原因和官方印章。

  2. 身份验证文件 收集逝者的护照、驾驶执照、社会保障卡和出生证明（如果可用）。

  3. 授权文件 准备公证的家庭授权书、委托书文件（如适用）和关系验证。

  4. 保险文件 收集所有保险政策、政策号码和理赔处理的联系信息。

  5. 医疗文件 获取医疗记录、尸检报告（如需要）和主治医生的医生声明。

遣返计划阶段

Section titled “遣返计划阶段”

运输决策

Section titled “运输决策”

火化选项清单：

家庭对火化决定的共识、获得宗教/文化批准、识别和批准当地火化场、签署火化授权书、选择骨灰盒和运输容器、选择加急运输方式、联系接收葬仪馆。

**时间表：**3-7天典型处理时间

**成本范围：**包括火化和运输在内总计$2,000-8,000
Section titled “Legal and Financial Tasks”
Estate Considerations Will location, executor notification, probate court procedures, and asset protection measures.
Insurance Claims Life insurance, travel insurance, accidental death benefits, and employer benefits processing.
Government Benefits Social Security death benefits, veterans benefits, and other government assistance programs.

Financial Management During Crisis

Section titled “Financial Management During Crisis”

Immediate Financial Tasks:

  • Notify banks of death to prevent fraud
  • Cancel credit cards and secure accounts
  • Identify sources of emergency funding
  • Establish repatriation expense tracking
  • Contact financial advisor or attorney
  • Review insurance coverage and limits

Expense Categories to Track:

  • Local mortuary and preparation services
  • Transportation and shipping costs
  • Documentation and legal fees
  • Family travel and accommodation
  • Translation and professional services
  • Emergency storage and handling fees

Cultural and Religious Coordination

Section titled “Cultural and Religious Coordination”

Religious Requirements Checklist

Section titled “Religious Requirements Checklist”

Christian Services:

  • Contacted home church or parish
  • Arranged pastoral care for family
  • Planned memorial or funeral service
  • Coordinated with cemetery or crematory
  • Arranged religious ceremony elements

Jewish Services:

  • Contacted rabbi and synagogue
  • Arranged for tahara (ritual washing) if possible
  • Planned shiva observance
  • Coordinated with Jewish cemetery
  • Arranged for mourning period support

Islamic Services:

  • Contacted imam and mosque
  • Arranged for ghusl (ritual washing)
  • Planned janazah (funeral prayer)
  • Coordinated qibla-facing burial
  • Arranged for family support during mourning

Other Religious Traditions:

  • Contacted appropriate religious leader
  • Reviewed specific religious requirements
  • Arranged for traditional ceremonies
  • Coordinated with religious community
  • Planned appropriate mourning observances

Family Representative Tasks

Section titled “Family Representative Tasks”

If Traveling to Location of Death

Section titled “If Traveling to Location of Death”

Pre-Travel Preparation:

  • Obtained appropriate visa (if required)
  • Coordinated with crisis team for airport pickup
  • Arranged local accommodation
  • Prepared translated documents
  • Established local communication methods
  • Reviewed cultural customs and expectations

On-Ground Tasks:

  • Met with local mortuary representative
  • Visited embassy or consulate
  • Signed required legal documents
  • Inspected preparation and casket/container
  • Coordinated transportation to airport
  • Confirmed all documentation is complete

Communication Management

Section titled “Communication Management”

Family Updates and Coordination

Section titled “Family Updates and Coordination”

Daily Communication Schedule:

  • Morning: Status update to family point person
  • Midday: Progress report on documentation
  • Evening: Summary of day’s accomplishments and next steps
  • Emergency: Immediate notification of any complications

Information to Track and Share:

  • Current status of all required documents
  • Transportation arrangements and timeline
  • Financial expenses and insurance processing
  • Cultural/religious ceremony planning
  • Family travel and logistics coordination

Final Preparation Checklist

Section titled “Final Preparation Checklist”

Before Departure/Shipping

Section titled “Before Departure/Shipping”

  1. Documentation Verification Confirm all required documents are complete, properly certified, translated if needed, and organized in proper sequence.

  2. Transportation Confirmation Verify airline reservations, shipping arrangements, pickup/delivery times, and emergency contact information.

  3. Financial Reconciliation Review all expenses, confirm insurance claims processing, document all payments made, and prepare final accounting.

  4. Family Coordination Confirm funeral home arrangements at destination, verify family notification is complete, and coordinate arrival logistics.

  5. Emergency Procedures Establish backup communication methods, identify alternative arrangements if needed, and confirm 24/7 support availability.

Common Complications and Solutions

Section titled “Common Complications and Solutions”

Potential Issues and Responses

Section titled “Potential Issues and Responses”

Documentation Problems:

  • Missing death certificates → Embassy assistance and expedited processing
  • Translation delays → Emergency translation services and certified couriers
  • Consular approval delays → Diplomatic channels and emergency procedures

Transportation Issues:

  • Flight cancellations → Alternative airline arrangements and routing
  • Customs delays → Professional customs brokerage and documentation review
  • Seasonal restrictions → Alternative timing and routing options

Financial Complications:

  • Insurance claim delays → Emergency funding options and payment plans
  • Currency exchange issues → Professional financial services and wire transfers
  • Unexpected expenses → Crisis funding and family financial coordination

Professional Support Integration

Section titled “Professional Support Integration”
24/7 Crisis Coordination Our crisis team manages all aspects of this checklist, providing professional oversight and family support.
Documentation Specialists Professional document preparation, translation services, and regulatory compliance management.
Cultural Coordinators Religious and cultural specialists ensuring appropriate ceremonies and customs are observed.

This checklist provides comprehensive coverage of repatriation tasks. Our crisis coordinators work through these items systematically with families, ensuring nothing is missed during this difficult time. Contact our emergency team at +1 (617) 306-2716 for immediate assistance with any item on this checklist.