Crisis Response Guide for Families

When a loved one dies abroad, families face an overwhelming combination of grief and complex logistical challenges. This crisis response guide provides immediate, practical steps to help families navigate the first critical hours and days following a death overseas. Our comprehensive support services ensure families receive the guidance and assistance needed during this difficult time.

Immediate Crisis Response

First 24 Hours

The first day after learning of a death abroad is critical for establishing communication channels and beginning the repatriation process. Contact our 24/7 emergency hotline immediately, secure all personal effects, and begin gathering essential documents while we coordinate with local authorities.

Emergency Team Deployment

Our crisis response specialists deploy within hours to provide on-ground assistance, including liaison with local authorities, embassy coordination, cultural guidance, and family support throughout the repatriation process.

Documentation Management

We handle all documentation requirements including death certificate procurement, consular approvals, transportation permits, and insurance claims, ensuring no critical paperwork is missed during this emotional time.

Family Communication

Our family liaisons provide regular updates, coordinate with extended family members, arrange travel for family representatives if needed, and ensure clear communication throughout the entire repatriation process.